Connected work for employees in production and customer service is a must. Companies should therefore integrate frontline workers digitally and securely into communication, collaboration and processes. There are a number of practical solutions for digitizing the work processes of frontline workers.
Home office, flexible working hours, flat hierarchies – new tools alone are not enough for New Work. Companies must bring the constantly changing needs of employees into harmony with the organization in order to ensure long-term success. This also requires new values and ways of working in all areas. With the right approaches, the necessary cultural change can be achieved.